FAQ
Frequently Asked Questions
Welcome to VibeWeaver! Find answers to common questions about products, shipping, and payments. Check here first if you need assistance.
About Products
1. Do your products come in different sizes or specifications? How can I tell the difference?
Some products are available in multiple sizes or versions (such as size or functionality options). The available variations are listed in the “Specifications” section on each product page. You can select the one that best suits your needs.
If no options are shown, the product is offered in a single standard version. You may contact our customer service team for confirmation.
If no options are shown, the product is offered in a single standard version. You may contact our customer service team for confirmation.
2. Where are your products from? Are the materials safe? Do you have any testing certificates?
Most of our products come from China. They are supplied by our trusted factories, fully compliant and legal, and go through strict testing to ensure quality and safety before reaching you. You can also check the product description or manual for more details.
All our products are made from safe and certified materials, such as food-grade silicone and eco-friendly ABS. They have been tested and verified by third-party authorities (e.g., SGS, FDA). If you wish to view the relevant testing reports, please contact our support team or email us for an electronic copy.
All our products are made from safe and certified materials, such as food-grade silicone and eco-friendly ABS. They have been tested and verified by third-party authorities (e.g., SGS, FDA). If you wish to view the relevant testing reports, please contact our support team or email us for an electronic copy.
3. Can I try the product? Can I return or exchange it if I’m not satisfied?
For hygiene and safety reasons, intimate or personal products cannot be tried or returned once opened. For non-intimate items, if there is a quality issue, you may request a return or exchange within 7 days of receiving the product, as long as it remains unopened and in its original packaging. Please refer to our Return & Refund Policy page for detailed terms.
4. How do I use the product? Is there an instruction manual included?
Each product comes with a printed user manual inside the package, including detailed instructions, precautions, and maintenance tips. If your manual is missing, you can find the guide on the product page or contact customer service for assistance.
5. Does the product require charging or batteries? How long is the battery life?
Electronic products are rechargeable and include a charging cable. When fully charged, they typically last 2–4 hours, depending on usage frequency. Non-electronic items require no power supply and can be used directly. Specific power details are listed in the “Specifications” section of each product page.
6. Do your products come with a warranty? What should I do if there’s an issue during the warranty period?
If a product fails due to a manufacturing defect, please contact our support team for repair or replacement service.
Damage caused by improper use (such as dropping, water exposure, or misuse) may incur a repair fee, subject to evaluation by our team.
Damage caused by improper use (such as dropping, water exposure, or misuse) may incur a repair fee, subject to evaluation by our team.
7. What’s the difference between your product series? How do I choose the right one?
Each series differs mainly in functionality, design style, and intended user experience — for example, basic, advanced, or scenario-based models.
You can refer to each product’s description for detailed comparisons or contact our support team — we’ll be happy to recommend the most suitable option for your needs.
You can refer to each product’s description for detailed comparisons or contact our support team — we’ll be happy to recommend the most suitable option for your needs.
About Shipping
1. What are the shipping method and shipping time?
Each region has different shipping methods. You will see more information when you choose your country during checkout.
2. Can we choose a specific carrier?
Unfortunately, our shipping partner doesn’t allow us to choose which carrier will do the final delivery. They choose from a variety of carriers, so please keep that in mind when ordering.
3. How can I check my order status?
Log into our website and go to “My Account” on the top right hand side. You will be able to view your order status via this dashboard.
4. Why didn’t I receive my tracking number?
Once your order is in the shipped status, it has been sent and is being processed by our shipping partner. You will receive a tracking number soon.
5. Can I change my order address?
We are unable to change any shipping addresses after checkout. Please double-check your address before confirming your order.
6. Is the packaging discreet?
We value your privacy and ship as discreetly as possible. The exterior box will be a plain brown box without any markings related to our company or products.
7. Do you ship to my country?
During checkout, you will see a list of countries we ship to. If your country is not listed, we may not currently support shipping there due to customs or logistics limitations.
About Checkout
1. Is my purchase discreet? What do I see on my PayPal or credit card records?
We respect your privacy. Purchases are processed discreetly and the packaging is plain. On your PayPal statement, the charge will appear under a neutral business name according to PayPal’s policies.
2. What are the payment methods?
We currently support PayPal payments, and other payment methods will be available soon.
3. Can I cancel my order?
Orders are processed every hour automatically. Once submitted to our logistics partner, cancellations are difficult. We will do our best to assist you, but please confirm your order details carefully before purchasing.
4. Do you sell gift cards?
Yes, we sell E-Gift Cards in denominations of $10, $20, $50, and $100. You can find them by searching “E-Gift Card” in our store.
5. Will there be additional customs fees or taxes?
We pre-pay most import taxes to ensure smooth delivery. However, in rare cases, your local customs may impose additional fees depending on regional regulations.
